E-commerce Delivery
Compass 2023

Navigate the e-commerce landscape with ease. In our annual consumer research, we explore valuable insights and data from 9,000 consumers in Europe and the US.

Download our e-commerce delivery compass now and start charting your course to e-commerce success!

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Sneak Peak

What can you expect?

Gain access to valuable e-commerce logistics insights on the entire process from checkout to return. Find actionable tips on how to achieve success in 2023. Discover the key differences in consumer preferences and needs from 2021 to 2023, which will help you stay ahead of the competition.
24% already regularly order products from social media.
Two-thirds of consumers expect shipping costs to increase in 2023 due to inflation.
At 44%, shipping & delivery options are the main reason for checkout abandonment
Shoppers think greener: 54% expect online stores to offer a green delivery method.
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